excite for web servers found documents about: (Query-By-Example) - higher confidence, - lower confidence; click icons to find similar documents 99% Voice of the future Interactive voice respons... Summary: Interactive voice response. Many of the callers need basic information about their accounts, such as "when is my next payment due?" Most of those requests can be handled by the customers themselves, without an operator, using an innovative approach to information management. Information Management Consultants (IMC, McLean, VA) and Voicetek (Chelmsford, MA) worked together on an interactive voice... 88% Insurance records management earns million... Summary: By Kim Ann Zimmermann HealthTrust (Nashville, TN) is a document management consulting firm that, among other things, works for hospitals that want to be sure their Medicare and Medicaid reimbursement requests are coded properly. "We felt there had to be a way to centralize the process while having the documents remain at the hospital," she says. The documents are scanned and coded elec... 85% Microfiche becoming a memory Summary: While it has an electronic laboratory information system, the center was still sending reports from that system out to be microfiched. "We wanted to find a better system for storing, indexing and retrieving laboratory information. I wanted to get away from relying on microfilm," Foret says. What it decided on was a link from their laboratory information system to a MedPlus (Cincinnati) OptiMaxx... 85% Amtrak traces steps of Empire State Building sh Summary: Imaging World, April 21st, 1997 Amtrak traces steps of. Now, instead of three people, there is one person performing that job. "But we proved to ourselves we could handle a high-volume period." He also preaches regular maintenance of the scanner. Amtrak also eventually want to be able to fax out from the system. 84% Convergence at work Summary: For instance, when a customer service rep calls up a file, a Visual Basic program takes the account number from the workflow and makes a connection to the customer service system, linking to the account and describing the document. "That's good fill-in work for us," Glister says. If the estimated waiting time for incoming callers to talk to a customer service representative is one minute, the... 84% Component success stories Input/capture Summary: They needed a simple "file and find" imaging system, Nowak said. "We are always looking for technology with a customer service impact, and this definitely had a customer service impact," he said. With component imaging, there are no assumptions. "The way service bureau customers want images is never the same," said Naghshineh. This isn't to say that the component imaging approach is just for... 84% IRS considers outsourcing Summary: IRS considers outsourcing. "The IRS must end its dependence on antiquated technology," the study finds. For vendors that may stand to benefit from government contracting, there's cautious optimism. The IRS is not optimistic about the timeliness of any transition to an outsourced system. The IRS does plan to undertake a cost analysis using an outside contractor. 83% Netting new gains from earlier document capture Summary: with "document creation." Document capture is no longer relevant because the document was created as part of the destination application in the first place. The value of earlier document capture. Following are several advantages of merging document capture with creation. Much of that work will be transferred to service bureaus as companies realize that digitizing documents is not part of the... 83% Raytheon shares data across the sea Electronic Summary: "We needed data in both locations. A system configured with user involvement. We had two gentlemen in the U.K. who were also involved--one engineer and one involved in system support." Currently, the system contains all the product and maintenance data on the Beech corporate jets. "Probably the first benefit was to have all data accessible from any point," Tos says. 83% Thornton May's colorful jottings in IW rend te... Summary: Thornton May's colorful jottings in IW rend tenuous diplomatic. relations between AIIM and IMC. His hit-and-run comments brought swift response in the form of a letter to all AIIM board members from IMC chairperson Dr. He also charges that May, "maliciously ridicules the (IMC)." May's "action," he says, "has put all of us in a precarious position." 83% How imaging is changing remittance and check processing Summary: . Trends in remittance and check processing. Better customer service. Trends in check processing. The same trends apply to check processing as remittance processing. Convergence of corporate and retail services. 82% A perspective on industry leadership Summary: A perspective on industry leadership. Two associations, AIIM and IMC, have clearly played a leadership role in our industry's growth and change over many decades. Today AIIM is the largest association representing our industry. The growth of the IMC exhibition and conference in Europe closely parallels industry growth. That market was estimated to grow to approximately $9.6 billion by 1998. 81% Hybrid systems improve check retrieval productivity Summary: Banking & Financial Services White Paper Hybrid systems improve check retrieval productivity. This is especially true in banking applications such as check storage and retrieval, where billions of checks have been captured on microfilm. Allied Irish Bank. Allied Irish Bank (Dublin, Ireland) has employed a hybrid imaging system to improve productivity in their check retrieval application. Allied... 81% IW World Class Solutions Summary: It's a valuable synergy of need,. Bank officials were so amazed when the project was finished in just two weeks that they decided to create a full-scale application for employee personnel records. Both projects use ImageBASIC from Diamond Head. Employees were justifiably excited when they learned that 10,000 documents could be stored on one CD. It took about two weeks for approval. 80% When will COLD get the respect it deserves? Summary: Banking & Financial Services White Paper When will COLD get the respect. TASC Imaging and workflow have gotten all the attention, but what about COLD? Applications for COLD. The primary users of COLD data in TASC applications are the front office staff who speak directly with a firm's customers, and the back office staff who perform paper-oriented workflow tasks.com Craig LeClair, Director of... 80% Wang solid results outweigh criticism Summary: Imaging World, January 1st, 1997. Or will it be getting a marginal software player that has created an overblown image of itself? It can make the money now, or make the money later. Does Wang have a history of producing solid imaging and workflow products? According to him, "Wang has built a software business out of a couple of patents. 79% Retail & wholesale lockbox in an image world... Summary: lockbox in an image world. In this world we are receiving invoices and large corporate checks or fund transfers. When all is said and done, lockbox boils down into two worlds: retail and wholesale. Even so, corporate customers are requesting even more customization of services to lower their own internal costs. This combines systems and hardware to effect the processing of both retail and... 79% Industry vet Cary Tye has left Feith Systems a... Summary: Trilogy is an independent systems and business consulting group. Garrett's responsibilities at the document management company encompass all financial and administrative duties. Previously Garrett was VP of worldwide corporate financial planning and analysis at Cadence Design Systems. ScanCenters of America (SCA, Burlington, MA) names Kenneth L. Bozler president. Bozler had been with the... 78% Corporate intranets: revolution in progress Summary: Sixteen percent of all American companies have begun to use the technology. An intranet, then, is simply your own company's private Internet. Once an application has been installed on a Web server, everyone connected to it can call it up and use it. It uses the public Internet to link its private intranets into a wide area network. I would call that applications-centered computing," he said. 78% Web software pricing...back to the future Summary: Web software pricing. In the client-server era, the price of a perpetual license to production software has been largely based on the number of users concurrently logged on to the server, an easily tracked and enforceable number that is generally accepted as a fair measure of user value. But the sudden demand for Web-based application access is now upsetting both the technological basis of that...
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